RTI/001 (initiated on 24th January, 2006; reply received on 3rd March, 2006)

1. How many telephone connections are in use in Kayalpattinam Telephone Exchange and what was the revenue generated by the exchange in the last three financial years?
   
   Working connections as on date: 5,862
   
   Revenue during the financial years:-
   2002-2003: Rs.2,27,11,551
   2003-2004: Rs.2,51,70,624
   2004-2005: Rs.2,43,17,338
   
   
2. Is there any technical limitation on number of connections/customers that can be granted Caller Line Identification Functionality in the Kayalpattinam Telephone Exchange?
   
   There is no such limitation. However, additional hardware wiring is required at Line Circuit Card for each telephone where CLI facility is to be provided
   
   
3. How many consumers in Kayalpattinam Telephone Exchange have availed the separate internet-only line?
   
   Twelve customers have availed it
   
   
4. How many complaints of excess billing was received about Kayalpattinam Telephone Exchange by the exchange and Tuticorin SSA in the last three years? What measures were taken to address those complaints?
   
   In all 56 complaints were received during the last three years about Kayalpattinam Telephone Exchange. All the complaints were investigated into and the customers were replied of the outcome of the investigations
   
   
5. How does Kayalpattinam Telephone Exchange settle its combined bill (bill arising out of combined total of all its customers' bill) with its higher authority (Tuticorin SSA/Tamil Nadu BSNL/Central BSNL)? Is it based on total metered calls (without breakups - combining local+STD+ISD metered calls into single unit) or is it separately as local, STD and ISD metered calls?
   
   The metered calls are charged for units of local, STD and ISD calls put together
   
   
6. What measures are there in the Kayalpattinam Telephone Exchange to protect Consumer A from being billed for calls made by Consumer B?
   
   Dynamic locking facility has been provided to the customers to protect their telephones from being used by unauthroised persons